Student Living Experience Specialist

The Scion Group; Wilmington (NC); On-site; USD 19,000 - 29,000; Full time

Job summary

The Scion Group is seeking an Experience Team Member to blend marketing, relationship building, administration and customer service at a designated property in Wilmington, NC. You will help create exceptional resident experiences through tours, engagement activities, and proactive customer service.

In this fast-paced collegiate environment, you’ll use strong communication and problem-solving skills to support sales initiatives, coordinate admin tasks, and contribute to community marketing

Qualifications

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Job description

The Scion Group is seeking an Experience Team Member to blend marketing, relationship building, administration and customer service at a designated property in Wilmington, NC. You will help create exceptional resident experiences through tours, engagement activities, and proactive customer service.

In this fast-paced collegiate environment, you’ll use strong communication and problem-solving skills to support sales initiatives, coordinate admin tasks, and contribute to community marketing