Resident Experience & Leasing Specialist

The Scion Group; Columbia (SC); On-site; USD 19,286 - 24,796; Full time

Job summary

The Scion Group LLC is hiring an Experience Team Member (ETM) to deliver exceptional customer experiences at our Columbia, SC property. This role blends marketing, relationship building, administration and customer service to support residents and guests.

You will thrive in a fast-paced, collegiate environment, requiring outstanding communication, reliability and a proactive mindset to coordinate tours, respond to inquiries and help execute on-site engagement initiatives.

Qualifications

• Customer-centric mindset required.
• Agility & flexibility in a frequently changing environment.
• Excellent communication and interpersonal skills with a diverse population.
• Reliability and self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives and engagement initiatives.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric

Agility

Communication

Interpersonal skills

Reliability

Availability

Job description

The Scion Group LLC is hiring an Experience Team Member (ETM) to deliver exceptional customer experiences at our Columbia, SC property. This role blends marketing, relationship building, administration and customer service to support residents and guests.

You will thrive in a fast-paced, collegiate environment, requiring outstanding communication, reliability and a proactive mindset to coordinate tours, respond to inquiries and help execute on-site engagement initiatives.