Leasing & Experience Specialist – Student Housing

The Scion Group; Greenville (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group is seeking an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service at a student housing community. This role thrives in a fast-paced, collegiate setting and requires exceptional interpersonal and problem-solving skills, with a strong work ethic.

Responsibilities include customer interactions, tours, feedback to management, executing engagement initiatives, local marketing input, social media assistance, and maintaining

Qualifications

• Customer-centric mindset.
• Agility and flexibility in a frequently changing environment.
• Great communication and interpersonal skills with a diverse population.
• Reliability and self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Job description

The Scion Group is seeking an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service at a student housing community. This role thrives in a fast-paced, collegiate setting and requires exceptional interpersonal and problem-solving skills, with a strong work ethic.

Responsibilities include customer interactions, tours, feedback to management, executing engagement initiatives, local marketing input, social media assistance, and maintaining