Leasing & Community Experience Specialist

The Scion Group; Denton (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

The Scion Group in Denton, TX is seeking an Experience Team Member to blend marketing, relationship building, administration and customer service, delivering exceptional resident experiences and strengthening community partnerships.

You will thrive in a fast-paced collegiate setting, engaging residents with tours and outreach while supporting on-site operations and office administration. This entry role develops communication and organizational skills in a dynamic environment.

Qualifications

• Customer-centric mindset and ability to engage residents.
• Flexible in a fast-changing, collegiate environment.
• Strong communication and interpersonal abilities.
• Reliable, self-disciplined, and punctual.

Responsibilities

• Customer Experience & Sales
• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Property Administration
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility & flexibility

Communication skills

Interpersonal skills

Reliability

Job description

The Scion Group in Denton, TX is seeking an Experience Team Member to blend marketing, relationship building, administration and customer service, delivering exceptional resident experiences and strengthening community partnerships.

You will thrive in a fast-paced collegiate setting, engaging residents with tours and outreach while supporting on-site operations and office administration. This entry role develops communication and organizational skills in a dynamic environment.