Student IT Support Specialist

San José State University; San Jose (CA); On-site; USD 51,000 - 75,000; Full time

Job summary

San José State University seeks a Customer Service Specialist to be the first contact for students, faculty, staff, and prospective students with login, navigational, or basic processing issues across enterprise systems. The role delivers frontline technical and customer service support, logging and routing service tickets, and coordinating IT operations campus-wide.

Weekend and after-hours support are required per the service desk schedule.

Qualifications

• Bachelor's degree or equivalent in related field or experience demonstrates knowledge and abilities.
• University environment experience preferred.
• Strong communication and customer service skills.
• Willingness to work weekends and non-standard hours.

Responsibilities

• Assist students, faculty, and staff with login and basic enterprise system issues.
• Log, triage, and route service tickets; coordinate with IT staff for resolution.
• Provide in-person, phone, and email support; respond to inquiries promptly.
• Support WEPA printing and campus printing services as needed.
• Assist with room scheduling and housing locations support.

Skills

IT support

Customer service

Communication

Problem solving

Ticketing

Teamwork

Education

Bachelor's degree or equivalent

Job description

San José State University seeks a Customer Service Specialist to be the first contact for students, faculty, staff, and prospective students with login, navigational, or basic processing issues across enterprise systems. The role delivers frontline technical and customer service support, logging and routing service tickets, and coordinating IT operations campus-wide.

Weekend and after-hours support are required per the service desk schedule.