Campus IT Service Desk Specialist - Student & Staff Support

California State University; San Jose (CA); On-site; USD 51,000 - 75,000; Full time

Job summary

San José State University is seeking a Customer Service Specialist to provide frontline IT and customer support for students, faculty, and staff. This role will resolve basic issues, route complex inquiries, and maintain accurate service ticket logs across campus IT operations.

The position requires a bachelor’s degree or equivalent in a related field, with preference for experience in technical support and university environments. Weekend and after-hours availability is required.

Qualifications

• Equivalent to a bachelor’s degree in a related field; substitutions allowed year-for-year with education/experience.
• Experience in technical support and customer service preferred; experience in a university setting advantageous.

Responsibilities

• Assist students, faculty, and staff with login, navigation, and basic processing issues.
• Troubleshoot basic IT issues and route more complex problems to appropriate teams.
• Log, track, and categorize service tickets; ensure timely resolution and follow-up.
• Provide in-person and remote support as needed; coordinate with housing locations and print services.

Skills

Technical support

Customer service

University environment experience

Education

Bachelor's degree or equivalent in related field

Job description

San José State University is seeking a Customer Service Specialist to provide frontline IT and customer support for students, faculty, and staff. This role will resolve basic issues, route complex inquiries, and maintain accurate service ticket logs across campus IT operations.

The position requires a bachelor’s degree or equivalent in a related field, with preference for experience in technical support and university environments. Weekend and after-hours availability is required.