Tech Systems Support Specialist

California State University; San Jose (CA); On-site; USD 65,000 - 94,000; Full time

Job summary

San José State University is seeking a Technology Support Specialist II to provide end-user support, software and OS maintenance, and hardware troubleshooting across a range of IT services. The role emphasizes strong customer service and documentation within a collaborative team.

The position requires a bachelor’s degree or equivalent with 2 years of relevant experience; advanced degrees may substitute. Expect a dynamic environment with campus-wide IT support responsibilities.

Qualifications

• Bachelor's degree or equivalent; 2 years of relevant experience required, advanced degree may substitute.
• Strong knowledge of Windows/workstation/server management and end-user technologies.

Responsibilities

• End-user support for desktops, labs, and applications.
• Software and operating system support across Windows, macOS, and Linux.
• Computer hardware troubleshooting and maintenance.
• Team collaboration and documentation of processes.

Skills

Windows Server

End-user Support

Azure/Intune

SCCM

Jamf

macOS/Linux/Unix

Active Directory

Office Suite

Networking basics

Troubleshooting

Documentation

Customer Service

Education

Bachelor's degree in related field

Job description

San José State University is seeking a Technology Support Specialist II to provide end-user support, software and OS maintenance, and hardware troubleshooting across a range of IT services. The role emphasizes strong customer service and documentation within a collaborative team.

The position requires a bachelor’s degree or equivalent with 2 years of relevant experience; advanced degrees may substitute. Expect a dynamic environment with campus-wide IT support responsibilities.