Campus IT Help Desk Specialist

The California State University; San Jose (CA); On-site; USD 51,000 - 75,000; Full time

Job summary

San José State University is seeking a Customer Service Specialist to be the first point of contact for students, faculty, and staff experiencing login, navigational, or basic processing issues with enterprise systems. You will deliver frontline IT support, log and route tickets, and coordinate service desk activities across campus locations, including housing.

Weekend and after-hours support are required per the service desk schedule, with collaboration across IT teams to ensure timely

Qualifications

• Bachelor's degree or equivalent in a related field or substituted with relevant education/experience.

Responsibilities

• Assist Senior Staff with login assistance and general technical support for students, faculty, and staff.
• Monitor and respond to service requests; troubleshoot basic technical and customer service issues related to enterprise systems.
• Analyze inquiries and route them to appropriate teams for resolution.
• Provide in-person customer support and general directory assistance as needed.
• Log, track, and categorize tickets using the university's system; follow up on overdue tickets.

Skills

IT support

Customer service

Communication

Troubleshooting

Ticketing systems

Education

Bachelor's degree or equivalent

Job description

San José State University is seeking a Customer Service Specialist to be the first point of contact for students, faculty, and staff experiencing login, navigational, or basic processing issues with enterprise systems. You will deliver frontline IT support, log and route tickets, and coordinate service desk activities across campus locations, including housing.

Weekend and after-hours support are required per the service desk schedule, with collaboration across IT teams to ensure timely