Student Housing Leasing & Experience Specialist

The Scion Group; Gainesville (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

The Scion Group is seeking an Experience Team Member (ETM) to support customer experiences across community tours, sales initiatives, and marketing efforts at our properties. You will grow relationships with residents and drive engagement in a fast-paced, collegiate setting.

This role blends marketing, administration, and customer service, requiring excellent problem-solving, interpersonal skills, and a proactive work ethic to deliver exceptional service to residents and visitors.

Qualifications

• Customer-centric mindset required.
• Agility and flexibility in a frequently changing environment.
• Strong communication and interpersonal skills with diverse populations.
• Reliable, self-disciplined team member.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives and marketing opportunities.
• Represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with opening/closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests for timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility & flexibility

Great communication & interpersonal

Reliability & self-discipline

Availability to work summer/holidays/턴

Job description

The Scion Group is seeking an Experience Team Member (ETM) to support customer experiences across community tours, sales initiatives, and marketing efforts at our properties. You will grow relationships with residents and drive engagement in a fast-paced, collegiate setting.

This role blends marketing, administration, and customer service, requiring excellent problem-solving, interpersonal skills, and a proactive work ethic to deliver exceptional service to residents and visitors.