Resident Experience & Leasing Specialist

The Scion Group; Denton (AR); On-site; USD 22,000 - 28,000; Full time

Job summary

The Scion Group is hiring an Experience Team Member (ETM) to support customer experience, marketing and administrative tasks across our student living properties. The role blends tours, engagement initiatives and office operations to drive exceptional resident interactions.

You will work in a fast-paced, collegiate environment at the assigned property, requiring strong interpersonal skills, reliability and the ability to adapt to change.

Qualifications

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Skills

Customer-centric mindset

Agility & flexibility

Great communication

Interpersonal skills

Job description

The Scion Group is hiring an Experience Team Member (ETM) to support customer experience, marketing and administrative tasks across our student living properties. The role blends tours, engagement initiatives and office operations to drive exceptional resident interactions.

You will work in a fast-paced, collegiate environment at the assigned property, requiring strong interpersonal skills, reliability and the ability to adapt to change.