Student Living Experience Specialist

The Scion Group; Waco (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Time Off

Discretionary annual bonus

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group is seeking an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service at our student living properties. You will thrive in a fast-paced, collegiate setting and help create exceptional experiences for residents while supporting community engagement and operations.

Based on the site, you will conduct tours, support marketing initiatives, assist with maintenance requests, and maintain a welcoming office environment.

Qualifications

• Customer-centric mindset required to prioritize customer interactions.
• Agility and flexibility in a frequently changing environment.
• Excellent communication and interpersonal skills with diverse populations.
• Reliable and self-disciplined team player who can handle on-call rotations.
• Availability to work during summer, holidays, andTurn periods

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives and engagement opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility & flexibility

Great communication

Interpersonal skills

Job description

The Scion Group is seeking an Experience Team Member (ETM) to blend marketing, relationship building, administration and customer service at our student living properties. You will thrive in a fast-paced, collegiate setting and help create exceptional experiences for residents while supporting community engagement and operations.

Based on the site, you will conduct tours, support marketing initiatives, assist with maintenance requests, and maintain a welcoming office environment.