Student Housing Experience & Leasing Specialist

The Scion Group; Denton (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

The Scion Group is hiring an Experience Team Member (ETM) to support customer experience, sales, and administrative tasks at our Denton property. You will engage with residents and prospects in a fast-paced, collegiate environment, delivering tours and coordinating marketing initiatives.

This role emphasizes strong communication, reliability, and flexibility, with daytime hours and on-call rotation. You will help plan events, manage social media, and ensure a welcoming, well-organized community.

Qualifications

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Job description

The Scion Group is hiring an Experience Team Member (ETM) to support customer experience, sales, and administrative tasks at our Denton property. You will engage with residents and prospects in a fast-paced, collegiate environment, delivering tours and coordinating marketing initiatives.

This role emphasizes strong communication, reliability, and flexibility, with daytime hours and on-call rotation. You will help plan events, manage social media, and ensure a welcoming, well-organized community.