Student Living Leasing & Experience Associate

The Scion Group; San Marcos (TX); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Time Off

Job summary

The Scion Group is hiring immediately for an Experience Team Member (ETM) at one of our properties in Texas. This role blends marketing, relationship building, administration and customer service to deliver exceptional resident experiences.

You will thrive in a fast-paced, collegiate environment, handling tours, sales engagement, and local marketing opportunities while maintaining a friendly, professional presence on-site.

Qualifications

• Customer-centric mindset.
• Agility and flexibility in a frequently changing environment.
• Great communication and interpersonal skills with a diverse population.
• Reliability and self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communicate with customers; provide tours of the community and amenities.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communications on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility & flexibility

Great communication

Interpersonal skills

Reliability

Job description

The Scion Group is hiring immediately for an Experience Team Member (ETM) at one of our properties in Texas. This role blends marketing, relationship building, administration and customer service to deliver exceptional resident experiences.

You will thrive in a fast-paced, collegiate environment, handling tours, sales engagement, and local marketing opportunities while maintaining a friendly, professional presence on-site.