Leasing & Community Experience Specialist

The-Scion-Group; Starkville (MS); On-site; USD 34,000 - 44,000; Full time

Job summary

The Scion Group LLC is seeking an Experience Team Member (ETM) to support customer experience and sales at a defined property. The role blends marketing, relationship-building, administration and customer service in a fast-paced, collegiate environment.

Candidates should demonstrate exceptional interpersonal skills, problem-solving abilities, and a strong work ethic, with availability for summer, holidays, and Turn periods.

Qualifications

• Customer-centric mindset and adaptability to changing environments.
• Excellent communication and interpersonal skills with diverse populations.
• Reliable, self-disciplined with strong follow-through.
• Willingness to work daytime hours and take after-hours on-call shifts.
• Availability for summer, holidays, and Turn periods.
• Working location at the assigned property.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives and marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Skills

Customer-centric mindset

Agility & flexibility

Great communication

Interpersonal skills

Reliability & self-discipline

On-site availability

Daytime hours + on-call rotation

Tools

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Job description

The Scion Group LLC is seeking an Experience Team Member (ETM) to support customer experience and sales at a defined property. The role blends marketing, relationship-building, administration and customer service in a fast-paced, collegiate environment.

Candidates should demonstrate exceptional interpersonal skills, problem-solving abilities, and a strong work ethic, with availability for summer, holidays, and Turn periods.