Student Housing Leasing & Experience Specialist

Thesciongroupllc; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

The Scion Group LLC is seeking an Experience Team Member (ETM) at one of our properties in Georgia. This role blends customer service, sales, relationships and administration to deliver exceptional resident experiences and support community operations.

You will guide tours, assist with marketing and social media, coordinate maintenance requests, and help keep the office, clubhouse and grounds organized. Daytime hours with after-hours on-call rotation are expected, and summer/holiday Turn periods

Qualifications

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Responsibilities

• Provide community and amenity tours
• Provide feedback on sales barriers and customer objections to management team
• Execute sales and engagement initiatives as outlined by management
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication on various platforms to engage customers
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
• Always represent the community positively and professionally, both in and out of the office
• Demonstrate proficiency with general community, market and policy knowledge
• Log, file and retrieve customer packages
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities
• Schedule and follow up on maintenance requests to aid in timely resolutions
• Maintain office organization and cleanliness
• Assist with after-hours lock out duties as required

Skills

Customer service

Sales

Communication skills

Relationship building

Office administration

Team collaboration

Tools

CRM software

Social media tools

MS Office

Job description

The Scion Group LLC is seeking an Experience Team Member (ETM) at one of our properties in Georgia. This role blends customer service, sales, relationships and administration to deliver exceptional resident experiences and support community operations.

You will guide tours, assist with marketing and social media, coordinate maintenance requests, and help keep the office, clubhouse and grounds organized. Daytime hours with after-hours on-call rotation are expected, and summer/holiday Turn periods