Experience Team Member: Customer Experience & Leasing

The Scion Group; Denton (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Time Off

Paid Maternity Leave

Discretionary annual bonus

FLSA Status Exempt

Job summary

The Scion Group is seeking an Experience Team Member (ETM) at a Denton property to blend marketing, relationship building, administration and customer service for an exceptional resident experience.

You will thrive in a fast-paced, collegiate environment, handling tours, sales support, office tasks, and coordinating maintenance and events. Expect daytime hours with after-hours on-call rotation.

Qualifications

• Customer-centric mindset is essential.
• Agility and flexibility to handle a frequently changing environment.
• Strong communication and interpersonal skills with diverse populations.
• Reliability and self-discipline to meet responsibilities.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility & flexibility

Communication skills

Reliability & self-discipline

Availability to work during summer,

Job description

The Scion Group is seeking an Experience Team Member (ETM) at a Denton property to blend marketing, relationship building, administration and customer service for an exceptional resident experience.

You will thrive in a fast-paced, collegiate environment, handling tours, sales support, office tasks, and coordinating maintenance and events. Expect daytime hours with after-hours on-call rotation.