Student Housing Experience Lead - Leasing & Sales

The Scion Group; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Scion Group LLC is seeking an Experience Team Member (ETM) at its Wilmington, NC property. This role blends marketing, relationship building, administration and customer service in a fast-paced, collegiate setting.

You will engage residents, tour amenities, support social media efforts, and coordinate on-site operations. Candidates should exhibit outstanding interpersonal skills, reliability, and a willingness to work day hours with occasional after-hours on-call.

Qualifications

• Customer-centric mindset
• Agility & flexibility with a changing environment
• Excellent communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods
• Job location is at the assigned property
• Daytime business hours with after-hours on-call rotation

Responsibilities

• Customer Experience & Sales: provide community and amenity tours
• Provide feedback on sales barriers and customer objections to management
• Execute sales and engagement initiatives as outlined by management
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication to engage customers
• Assist with planning and executing customer experience and engagement initiatives
• Represent the community positively and professionally at all times
• Property Administration: manage general community knowledge and policies
• Log, file and retrieve customer packages
• Assist with office, clubhouse, grounds and amenities maintenance
• Schedule and follow up on maintenance requests for timely resolutions
• Maintain office organization and cleanliness
• Assist with after-hours lockout duties as required

Skills

Customer-centric

Agility

Communication

Reliability

Flexibility

On-call rotation

Job description

The Scion Group LLC is seeking an Experience Team Member (ETM) at its Wilmington, NC property. This role blends marketing, relationship building, administration and customer service in a fast-paced, collegiate setting.

You will engage residents, tour amenities, support social media efforts, and coordinate on-site operations. Candidates should exhibit outstanding interpersonal skills, reliability, and a willingness to work day hours with occasional after-hours on-call.