Student Housing Experience Specialist

The-Scion-Group; Baton Rouge (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

The Scion Group LLC is seeking an Experience Team Member (ETM) to support customer experience, sales and property administration at a Baton Rouge property. This role blends marketing, relationship building and operations.

You will engage residents and guests, assist with tours, coordinate maintenance, and help execute community initiatives while representing the community professionally. This is an on-site role with daytime and on-call hours during summer, holidays, and Turn periods.

Qualifications

• Customer-centric mindset is required.
• Ability to adapt to a frequently changing environment.
• Strong communication and interpersonal skills with diverse populations.
• Reliability and self-discipline are essential.
• Availability to work during summer, holidays and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility & flexibility

Communication skills

Reliability

On-site availability

Job description

The Scion Group LLC is seeking an Experience Team Member (ETM) to support customer experience, sales and property administration at a Baton Rouge property. This role blends marketing, relationship building and operations.

You will engage residents and guests, assist with tours, coordinate maintenance, and help execute community initiatives while representing the community professionally. This is an on-site role with daytime and on-call hours during summer, holidays, and Turn periods.