Student Billing & Accounts Specialist

University of the Incarnate Word; San Antonio (TX); On-site; USD 38,000 - 40,000; Full time

Job summary

University of the Incarnate Word seeks a Student Account Representative to serve as the main contact for student finances and billing. You will handle payments, explain options, and maintain accurate records, supporting the Business Office team.

The role emphasizes strong customer service, attention to detail, and the ability to work with a diverse student population in a fast-paced environment. Typical hours are Monday–Friday, with occasional extended hours as needed.

Qualifications

• Two years of customer service experience.
• Six months of cash handling experience.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary point of contact to students and parents for finances and billing.
• Explain payment options and processes to students and families.
• Maintain accurate cash handling and daily financial records.
• Collaborate with the Business Office team to resolve student accounts.
• Support occasional extended hours to meet departmental needs.

Skills

Customer service

Detail oriented

Cash handling

Communication skills

Multitasking

Relationship building

MS Office

Diversity awareness

Policy compliance

Education

High school diploma

Some college hours

Tools

MS Office Suite

Job description

University of the Incarnate Word seeks a Student Account Representative to serve as the main contact for student finances and billing. You will handle payments, explain options, and maintain accurate records, supporting the Business Office team.

The role emphasizes strong customer service, attention to detail, and the ability to work with a diverse student population in a fast-paced environment. Typical hours are Monday–Friday, with occasional extended hours as needed.