Student Accounts Specialist: Billing, Payments & VA Support

University of La Verne; La Verne (CA); On-site; USD 32,000 - 38,000; Full time

Job summary

The University of La Verne is seeking a Student Accounts Representative to serve as the primary contact for student accounts, advising on payment options and university policies. The role coordinates Veterans Affairs payments and billing, ensuring accurate posting and reconciliation of VA payments.

The ideal candidate will have a bachelor’s degree and strong communication, customer service, and Microsoft Office skills, with experience in accounts receivable or student services.

Qualifications

• Bachelor’s Degree from an accredited institution
• Experience in accounts receivable, banking, or a student services department preferably in Student Accounts, Registrar, Financial Aid, Admissions, or Academic Advising.
• Strong verbal, written communication and presentation skills. Excellent customer service skills.
• Proficient in Microsoft Office.
• Ability to work in a fast-paced office environment.
• Ability to interact in a professional manner during stressful situations.
• Ability to work effectively as a team player.
• Ability to analyze, interpret data and make independent decisions.

Responsibilities

• Acts as a primary contact for students, parents, university personnel and other involved parties concerning student accounts. Advises students regarding their payment options and financial policies.
• Perform cashiering duties. Duties include the receipt and posting of payments, charges and balancing out at the end of the day.
• Disseminate Financial Aid information to incoming and returning students. This includes counseling on debt management and down payment calculations.
• Serves as main point of contact for VA recipient and active duty military students; posts VA payments.
• Participate in student orientations, informational meetings and training sessions; some evening and weekend hours.
• Respond to student communications by letter, phone, fax, and email; manage documents in Banner DMS.
• Perform other duties as assigned by supervisor; occasional weekends and late evenings.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Teamwork

Data analysis

Education

Bachelor’s Degree

Tools

SCT Banner

Transact

Cognos

Job description

The University of La Verne is seeking a Student Accounts Representative to serve as the primary contact for student accounts, advising on payment options and university policies. The role coordinates Veterans Affairs payments and billing, ensuring accurate posting and reconciliation of VA payments.

The ideal candidate will have a bachelor’s degree and strong communication, customer service, and Microsoft Office skills, with experience in accounts receivable or student services.