Student Billing & Accounts Specialist

Wheeling; Wheeling (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Wheeling University in Wheeling, WV invites applications for a Student Accounts Coordinator to join our Finance team. This full-time role manages tuition, housing, fees, and other campus charges, and supports students with billing questions and payment plans.

The ideal candidate has an associate degree and strong customer service, communication, and computer skills, including Windows, Microsoft Office, and Datatel Colleague.

Qualifications

• Associate's degree is required and one to three years related experience preferably in higher education.
• Proven customer service skills and enthusiasm for providing exceptional service to a diverse population of graduate and undergraduate students, their families, staff, faculty and other constituencies.
• Computer proficiency in Windows and Microsoft Office.
• Familiarity and proficiency with computerized accounts receivable systems such as Datatel Colleague.
• Strong written and verbal communication skills and the ability to identify information that should be escalated immediately.
• Proven attention to detail, accuracy, and timeliness.
• Excellent organization and follow-up / follow-through skills to ensure completion of assignments within established timeframes.
• Solid problem-solving skills and the ability to analyze components and arrive at a logical course of action while knowing when to ask for assistance or direction.
• Ability to thrive in a fast-paced environment and to effectively prioritize assignments to meet given deadlines.
• Ability to remain calm and resourceful in stressful situations.
• Ability to work effectively, independently and as a member of a team.
• Ability to use absolute discretion when dealing with sensitive, confidential materials; familiarity with FERPA a plus.

Responsibilities

• Manage and maintain student account records, including tuition, fees, housing, meal plans, and other institutional charges.
• Prepare and distribute student billing statements and ensure accounts are billed accurately and timely.
• Process and post student payments, refunds, adjustments, credits, and other account transactions.
• Monitor student accounts for outstanding balances and communicate with students regarding payment requirements and account status.
• Respond to student and parent inquiries regarding billing, payment options, account balances, and charges.
• Assist students with setting up and maintaining payment plans in accordance with University policies.
• Coordinate with Financial Aid, Admissions, Registrar, Housing, Athletics, and other departments to resolve student account issues.
• Review and reconcile student account activity to ensure accuracy and proper posting of charges and payments.

Skills

Customer service

Attention to detail

Communication skills

Time management

Education

Associate's degree

Tools

Datatel Colleague

Microsoft Office

Windows

Job description

Wheeling University in Wheeling, WV invites applications for a Student Accounts Coordinator to join our Finance team. This full-time role manages tuition, housing, fees, and other campus charges, and supports students with billing questions and payment plans.

The ideal candidate has an associate degree and strong customer service, communication, and computer skills, including Windows, Microsoft Office, and Datatel Colleague.