Student Account Representative

University of the Incarnate Word; San Antonio (TX); On-site; USD 38,000 - 40,000; Full time

Job summary

University of the Incarnate Word seeks a Student Account Representative to serve as the main contact for student finances and billing. You will handle payments, explain options, and maintain accurate records, supporting the Business Office team.

The role emphasizes strong customer service, attention to detail, and the ability to work with a diverse student population in a fast-paced environment. Typical hours are Monday–Friday, with occasional extended hours as needed.

Qualifications

• Two years of customer service experience.
• Six months of cash handling experience.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary point of contact to students and parents for finances and billing.
• Explain payment options and processes to students and families.
• Maintain accurate cash handling and daily financial records.
• Collaborate with the Business Office team to resolve student accounts.
• Support occasional extended hours to meet departmental needs.

Skills

Customer service

Detail oriented

Cash handling

Communication skills

Multitasking

Relationship building

MS Office

Diversity awareness

Policy compliance

Education

High school diploma

Some college hours

Tools

MS Office Suite

Job description

Student Account Representative

Position Summary

The Student Account Representative (SAR) is responsible for serving as the primary point of contact to students and parents in the areas of student finances, billing, and payment options. This position is part of an outstanding team responsible for providing excellent service on behalf of the Business Office. The Student Account Representative reports to Director of Business Office.

Knowledge Skills and Abilities

• Excellent customer service skills.
• Detail-oriented.
• Cash handling techniques.
• Effective and clear communication, both verbally and in writing.
• Multi-tasking skills in a fast-paced, ever-changing environment.
• Ability to establish and maintain effective working relationships with students, co-workers, management, and the general public.
• Skills in operating Microsoft Office (Word, Excel, PowerPoint) applications.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

High School Diploma or its equivalent

Required Work Experience

• Two (2) years of customer service experience. Note that additional education will be considered for experience on a year for year basis.
• Six (6) months of cash handling experience.

Preferred Qualifications

• Experience in a higher education environment.
• Some college hours.

Required Certifications, Licenses or Registrations

None specified.

Work Hours

Typical Monday through Friday 8:00am to 5:00pm with occasional extended hours/weekends to meet departmental needs.

Physical Demands

None specified.

Posting Number

AS2336PO

Job Type

Full Time

Job Category

Staff (non-exempt)

Desired Start Date

12/01/2026

Reports To

Director of Business Office

Salary

$37,800-$40,100 Annualized ($18.17-$19.28 per hour)

Open Date

10/27/2026

Open Until Filled

Yes

Special Instructions to Applicant

N/A.

Equal Opportunity Statement

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).