Student Billing & Accounts Coordinator

Wheeling University; Pleasant Valley (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

Wheeling University is seeking a dedicated Student Accounts Coordinator to oversee student billing, payments, and account accuracy. You will collaborate with Financial Aid, Admissions, Registrar, Housing, and other departments to resolve issues and ensure timely statements.

Ideal candidates have an Associate's degree and strong customer service, communication, and organizational skills. This on-site role offers growth within a faith-based university community in Wheeling, WV.

Qualifications

• Associate's degree required; higher education experience preferred.
• Proven customer service skills for diverse populations.
• Proficient in Windows and Microsoft Office.
• Familiarity with Datatel Colleague.
• Strong written and verbal communication; attention to detail.
• Ability to prioritize and meet deadlines in a fast-paced environment.

Responsibilities

• Manage student account records (tuition, housing, meal plans) and postings.
• Prepare and distribute billing statements accurately and timely.
• Process and post payments, refunds, adjustments, credits.
• Monitor balances and communicate payment requirements to students and families.
• Coordinate with Financial Aid, Admissions, Registrar, Housing, Athletics to resolve issues.
• Assist with month-end and year-end reconciliation and reporting.
• Provide information for audits and internal financial reviews.
• Maintain confidential student records per policies and FERPA guidelines.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Discretion with sensitive information

FERPA familiarity

Education

Associate's degree

Tools

Microsoft Office

Windows

Datatel Colleague

Job description

Wheeling University is seeking a dedicated Student Accounts Coordinator to oversee student billing, payments, and account accuracy. You will collaborate with Financial Aid, Admissions, Registrar, Housing, and other departments to resolve issues and ensure timely statements.

Ideal candidates have an Associate's degree and strong customer service, communication, and organizational skills. This on-site role offers growth within a faith-based university community in Wheeling, WV.