Student Advising Office Support Specialist

Virginia Community Colleges; Chesapeake (VA); On-site; USD 19,000 - 27,000; Part time

Job summary

Tidewater Community College seeks an Advising Administrative Assistant for the Chesapeake Campus. The role supports the Advising and Student Success Office, delivering frontline administrative and clerical assistance to students, staff, and the public.

Responsibilities include managing confidential records, updating the SIS, triaging inquiries, and maintaining office supplies. Occasional evenings or weekends may be required to meet office needs.

Qualifications

• Experience providing direct customer service in a high-paced environment.
• Ability to work independently and collaborate with administrators, faculty, and staff.
• Effective oral and written communication skills.

Responsibilities

• Provide detailed information to students, staff, and the public regarding college programs, policies, and procedures.
• Triage students and other customers to assess needs and route appropriately.
• Provide direct customer service face-to-face and virtual in a fast-paced office.
• Maintain, retrieve, and purge confidential student records; scan and link files in the imaging system.
• Make updates in the Student Information System, including advisor assignments and curriculum changes.
• Inventory and maintain office storage and supplies; create and update databases and recordkeeping systems.

Skills

Customer service

Independent work

Communication

Office software

FERPA knowledge

Policies familiarity

Job description

Tidewater Community College seeks an Advising Administrative Assistant for the Chesapeake Campus. The role supports the Advising and Student Success Office, delivering frontline administrative and clerical assistance to students, staff, and the public.

Responsibilities include managing confidential records, updating the SIS, triaging inquiries, and maintaining office supplies. Occasional evenings or weekends may be required to meet office needs.