Academic Advising Operations Manager

WilmerHale; Winchester (VA); On-site; USD 38,000 - 60,000; Full time

Job summary

Shenandoah University in Winchester, Virginia, is seeking an Office Coordinator for Academic Advising Services to support the Office of Academic Advising, Transitions and Progression. This full-time benefited position handles daily administrative tasks and serves as the primary contact for students, faculty, and staff.

The role requires strong organizational, communication, and customer service skills, with discretion handling sensitive information.

Qualifications

• Associate’s or Bachelor’s degree preferred; relevant administrative experience in higher education preferred.
• 2+ years of office administration or coordination experience, ideally in student services.

Responsibilities

• Coordinate and manage the office's daily operations, including scheduling appointments and maintaining records.
• Serve as the first point of contact for students, answering questions and directing to resources.
• Maintain accurate records, files, and databases related to advising appointments and student records.
• Handle inquiries via phone, email, and walk-ins with clear, professional responses.
• Coordinate communication between advising and other departments (Registrar, Financial Aid, etc.).
• Assist in advising-related events such as orientations and information sessions.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Proactivity

Google Workspace

Database familiarity

Education

Associate’s or Bachelor's degree

Tools

SIS systems

Advising management platforms

Job description

Shenandoah University in Winchester, Virginia, is seeking an Office Coordinator for Academic Advising Services to support the Office of Academic Advising, Transitions and Progression. This full-time benefited position handles daily administrative tasks and serves as the primary contact for students, faculty, and staff.

The role requires strong organizational, communication, and customer service skills, with discretion handling sensitive information.