Advising Administrative Assistant (Chesapeake Campus)

Commonwealth of VA Careers; Chesapeake (VA); On-site; USD 19,000 - 27,000; Part time

Job summary

Tidewater Community College is seeking an Advising Administrative Assistant (Chesapeake Campus) to provide frontline, administrative, and clerical support to the Advising and Student Success Office. The role reports to the campus Advising and Student Success Coordinator.

Responsibilities include handling student records, guiding students and the public, and maintaining systems used for advising and curriculum changes.

Qualifications

• Experience providing direct customer service in a high-paced environment.
• Ability to assist the public in a courteous and helpful manner.
• Ability to work independently and collaborate with administrators, faculty, and staff.
• Ability to effectively communicate orally and in writing.
• Proficient use of word processing, spreadsheets, and student information systems.
• Knowledge of state and federal policies including FERPA.
• Knowledge of college policies and procedures.

Responsibilities

• Provide frontline administrative and clerical support to the Advising and Student Success Office.
• Triage students and customers to assess needs and provide information.
• Deliver excellent customer service face-to-face and virtually in a fast-paced office.
• Maintain, retrieve, and purge confidential student records.
• Update in the Student Information System and document imaging systems.
• Inventory and manage office supplies and storage.
• Create and update databases and recordkeeping systems.

Skills

Direct customer service

Courtesy and helpfulness

Independent work with collaboration

Written and oral communication

Proficient computer skills

Knowledge of FERPA

Knowledge of college policies

Tools

Student Information System

Document imaging system

Job description

Title: Advising Administrative Assistant (Chesapeake Campus)

Agency: Tidewater Community College

Location: Chesapeake - 550

FLSA: Nonexempt

Hiring Range: $16.83 per hour

Full Time or Part Time: Part Time

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary

The Advising Administrative Assistant provides frontline, administrative, and clerical support to the Advising and Student Success Office and reports to the campus’ Advising and Student Success Coordinator.

Functional Responsibilities

This position will provide detailed information to students, staff, and the public regarding college programs, policies, and procedures; triage students and other internal and external customers to assess and meet their needs; provide proficient and direct customer service, both face-to-face and virtual, in a high-paced office environment; maintain, retrieve, and purge confidential student records; scan and link files in the document imaging system; make updates in the Student Information System (including advisor assignments and curriculum changes); inventory and maintain office storage and supplies; and create and update databases and other recordkeeping systems.

Minimum Qualifications

• Experience providing direct customer service in a high-paced environment
• Demonstrated ability to assist the public in a courteous and helpful manner
• Demonstrated ability to work independently and collaborate with administrators, faculty, and staff
• Demonstrated ability to effectively communicate orally and in writing
• Demonstrated skills in the use of contemporary computer application software, to include word processing and spreadsheets, and other information technology applications such as those that manage college student information data
• Knowledge of state and federal policies, to include FERPA
• Knowledge of college policies and procedures

Additional Considerations

N/A