Enrollment Assistant for Workforce Solutions (2 Positions)

Commonwealth of VA Careers; Suffolk (VA); On-site; USD 19,000 - 27,000; Part time

Job summary

Tidewater Community College in Suffolk, VA is seeking two Enrollment Assistants for Workforce Solutions to handle inbound/outbound calls, emails, and documentation for funding and enrollment. The role supports open houses and community events and requires flexibility and ability to meet deadlines.

Ideal candidates deliver excellent customer service, demonstrate strong interpersonal and communication skills, adapt to changing needs, and assist with front desk duties to create a welcoming

Qualifications

• Demonstrated strong customer service and interpersonal skills, including the ability to effectively follow up, follow through, engage, provide support to, and motivate students.
• Demonstrated organizational skills, attention to detail, and time management skills
• Demonstrated problem-solving skills, working under pressure and meeting multiple deadlines at once
• Demonstrated excellent oral and written communication skills
• Demonstrated adaptability, versatility, and flexibility
• Proficiency with PC-based software (Office 365)

Responsibilities

• Assist students with the enrollment process
• Collect and process documents
• Register students in classes
• Perform other related work activities as assigned

Skills

Customer service

Interpersonal skills

Time management

Communication skills

Problem solving

Adaptability

Tools

Office 365

Job description

Title: Enrollment Assistant for Workforce Solutions (2 Positions)

Agency: Tidewater Community College

Location: Suffolk - 800

FLSA: Nonexempt

Hiring Range: $16.83 per hour, part time

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:

The Enrollment Assistant position works directly with students to take inbound calls, make outbound calls, respond to emails, collect and process documentation from students for funding and enrollment, and attend open houses and community events as needed. It requires the ability to adapt to the changing needs of the division, be flexible, follow instructions, and meet multiple deadlines at once.

This recruitment is to fill 2 positions.

The ideal candidate will understand the importance of identifying prospective students as well as timely follow-up to convert those interested from prospects to applicants. Once a student has applied, the person in this position will be required to provide follow-up, troubleshoot any barriers the student may have as well as outline the onboarding process for new students.

The ability to provide excellent customer service is essential to this position. This includes strong interpersonal and communication skills. The selected candidates must also exhibit excellent problem-solving skills and an ability to connect with a diverse population. This position will also support the front desk. This position is the first impression of the department for all callers and visitors. The goal is to make callers, students and visitors feel comfortable and to be a problem solver for students and staff.

Functional Responsibilities:

• Assist students with the enrollment process
• Collect and process documents
• Register students in classes
• Perform other related work activities as assigned

Minimum Qualifications:

• Demonstrated strong customer service and interpersonal skills, including the ability to effectively follow up, follow through, engage, provide support to, and motivate students.
• Demonstrated organizational skills, attention to detail, and time management skills
• Demonstrated problem-solving skills, working under pressure and meeting multiple deadlines at once
• Demonstrated excellent oral and written communication skills
• Demonstrated adaptability, versatility, and flexibility
• Demonstrated proficiency with a variety of PC-based software (Office 365)

Additional Considerations:

N/A