Frontline Advising Administrative Assistant – Part Time

Commonwealth of VA Careers; Chesapeake (VA); On-site; USD 19,000 - 27,000; Part time

Job summary

Tidewater Community College is seeking an Advising Administrative Assistant (Chesapeake Campus) to provide frontline, administrative, and clerical support to the Advising and Student Success Office. The role reports to the campus Advising and Student Success Coordinator.

Responsibilities include handling student records, guiding students and the public, and maintaining systems used for advising and curriculum changes.

Qualifications

• Experience providing direct customer service in a high-paced environment.
• Ability to assist the public in a courteous and helpful manner.
• Ability to work independently and collaborate with administrators, faculty, and staff.
• Ability to effectively communicate orally and in writing.
• Proficient use of word processing, spreadsheets, and student information systems.
• Knowledge of state and federal policies including FERPA.
• Knowledge of college policies and procedures.

Responsibilities

• Provide frontline administrative and clerical support to the Advising and Student Success Office.
• Triage students and customers to assess needs and provide information.
• Deliver excellent customer service face-to-face and virtually in a fast-paced office.
• Maintain, retrieve, and purge confidential student records.
• Update in the Student Information System and document imaging systems.
• Inventory and manage office supplies and storage.
• Create and update databases and recordkeeping systems.

Skills

Direct customer service

Courtesy and helpfulness

Independent work with collaboration

Written and oral communication

Proficient computer skills

Knowledge of FERPA

Knowledge of college policies

Tools

Student Information System

Document imaging system

Job description

Tidewater Community College is seeking an Advising Administrative Assistant (Chesapeake Campus) to provide frontline, administrative, and clerical support to the Advising and Student Success Office. The role reports to the campus Advising and Student Success Coordinator.

Responsibilities include handling student records, guiding students and the public, and maintaining systems used for advising and curriculum changes.