Advising Administrative Assistant (Chesapeake Campus)

Virginia Community Colleges; Chesapeake (VA); On-site; USD 19,000 - 27,000; Part time

Job summary

Tidewater Community College seeks an Advising Administrative Assistant for the Chesapeake Campus. The role supports the Advising and Student Success Office, delivering frontline administrative and clerical assistance to students, staff, and the public.

Responsibilities include managing confidential records, updating the SIS, triaging inquiries, and maintaining office supplies. Occasional evenings or weekends may be required to meet office needs.

Qualifications

• Experience providing direct customer service in a high-paced environment.
• Ability to work independently and collaborate with administrators, faculty, and staff.
• Effective oral and written communication skills.

Responsibilities

• Provide detailed information to students, staff, and the public regarding college programs, policies, and procedures.
• Triage students and other customers to assess needs and route appropriately.
• Provide direct customer service face-to-face and virtual in a fast-paced office.
• Maintain, retrieve, and purge confidential student records; scan and link files in the imaging system.
• Make updates in the Student Information System, including advisor assignments and curriculum changes.
• Inventory and maintain office storage and supplies; create and update databases and recordkeeping systems.

Skills

Customer service

Independent work

Communication

Office software

FERPA knowledge

Policies familiarity

Job description

Advising Administrative Assistant (Chesapeake Campus)

Posting Summary

Working Title

Working Title Advising Administrative Assistant (Chesapeake Campus)

Role Title

Role Title Admin and Office Spec III

Role Code

Role Code 19013-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 03

Position Number

Position Number 295W0785

Agency

Agency Tidewater Community College

Division

Division Tidewater Community College (Div)

Work Location

Work Location Chesapeake - 550

Hiring Range

Hiring Range $16.83 per hour

Emergency/Essential Personnel No

EEO Category

EEO Category 6-Administrative Support

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

To be scheduled from Monday through Friday between 8:30 a.m. and 6:30 p.m., up to 29 hours per week.
Specific work shifts are to be determined based on office needs.
Occasional weekend and evening hours may be required.

Sensitive Position

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC ) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC . TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary:
The Advising Administrative Assistant provides frontline, administrative, and clerical support to the Advising and Student Success Office and reports to the campus’ Advising and Student Success Coordinator.
Functional Responsibilities:
This position will provide detailed information to students, staff, and the public regarding college programs, policies, and procedures; triage students and other internal and external customers to assess and meet their needs; provide proficient and direct customer service, both face-to-face and virtual, in a high-paced office environment; maintain, retrieve, and purge confidential student records; scan and link files in the document imaging system; make updates in the Student Information System (including advisor assignments and curriculum changes); inventory and maintain office storage and supplies; and create and update databases and other recordkeeping systems.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Additional Information

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

KSA's/Required Qualifications

• Experience providing direct customer service in a high-paced environment
• Demonstrated ability to assist the public in a courteous and helpful manner
• Demonstrated ability to work independently and collaborate with administrators, faculty, and staff
• Demonstrated ability to effectively communicate orally and in writing
• Demonstrated skills in the use of contemporary computer application software, to include word processing and spreadsheets, and other information technology applications such as those that manage college student information data
• Knowledge of state and federal policies, to include FERPA
• Knowledge of college policies and procedures

Additional Considerations

N/A

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees No

Required Travel

N/A

Posting Number

Posting Number WGE_3434P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 09/04/2026

Job Close Date

Job Close Date 09/30/2026

Open Until Filled No

Agency Website

Agency Website TCC.edu

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.