Student Advising & Front Desk Support Specialist

Tyler Junior College; McKinney (TX); On-site; USD 34,000 - 50,000; Full time

Job summary

Tyler Junior College is seeking an Academic Advising Support Specialist to provide critical administrative and customer service support to prospective and current students. You will assist with front desk duties, event check-ins, and help manage advising schedules and calendars.

Your role includes responding to inquiries, maintaining confidentiality, and supporting staff with records, reports, and document preparation. Occasional travel between TJC locations may be required.

Qualifications

• Associate degree in a related field is required or preferred.
• Minimum of 1 year of related experience in an advising or student services role.
• Experience with EAB Navigate or similar student information systems is a plus.

Responsibilities

• Support the front desk area of the Academic Advising Center and check-in stations at events.
• Assist with scheduling and rotation to ensure immediate service for students seeking advising.
• Maintain a welcoming, confidential, and professional environment for students and staff.
• Answer phones and emails, sign in students, and manage advising documents.
• Provide staff support including data input, records maintenance, and report tracking.
• Communicate with internal and external stakeholders to provide accurate information about services.
• Travel to other TJC locations as needed for advising support duties.

Skills

Collaboration

Customer Service

Time Management

Written Communication

Organizational Skills

Problem-solving

Interpersonal Skills

Multi-tasking

Education

Associate’s degree in a related field

Tools

EAB Navigate

Banner

Xtender

Job description

Tyler Junior College is seeking an Academic Advising Support Specialist to provide critical administrative and customer service support to prospective and current students. You will assist with front desk duties, event check-ins, and help manage advising schedules and calendars.

Your role includes responding to inquiries, maintaining confidentiality, and supporting staff with records, reports, and document preparation. Occasional travel between TJC locations may be required.