Coordinator, Custodial Services

Tyler Junior College; Tyler (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Tyler Junior College is seeking a Coordinator, Custodial Services to oversee contracted janitorial services, ensuring compliance with contract terms, health and safety regulations, and institutional expectations. The role conducts quality inspections, monitors performance metrics, and acts as the primary liaison between the College and the cleaning vendor(s).

The position supports a clean, safe campus environment across TJC with travel to TJC West, TJC North, and Jacksonville locations as

Qualifications

• Must have SOPs knowledge and understanding of occupational safety and environmental regulations and laws.
• Proficient in Word and Excel; able to learn Banner and ServiceNow.
• Experience in data analysis and report writing; ability to respond to routine inquiries.
• Ability to work with little supervision and follow prescribed procedures.

Responsibilities

• Oversee all aspects of a janitorial services contract and ensure delivery per standards and contract terms.
• Review cleaning tasks and monitor performance; conduct site audits for compliance.
• Identify issues with contracts and develop proactive solutions.
• Participate in contract renewals and amendments with the cleaning service company.
• Maintain high cleaning standards aligned with contractual expectations.
• Build relationships with the cleaning service company and communicate regularly.

Skills

SOP knowledge

MSDS/SDS procedures

Word & Excel

Data analysis

Communication

Supervisory experience

Education

High School Diploma or equivalent

Tools

Banner

ServiceNow

Job description

The Coordinator, Custodial Services, oversees Tyler Junior College’s contracted janitorial services to ensure compliance with contractual standards, health and safety regulations, and institutional expectations. This position conducts quality inspections, monitors performance metrics, and serves as the primary liaison between the College and the contracted cleaning vendor(s). This role supports a clean, safe, and well‑maintained campus environment across TJC.

Primary Responsibilities

• Oversee all aspects of a janitorial services contract, ensuring that services are delivered according to established standards and contract terms, including conducting quality inspections, maintaining contractual relationships, and resolving any issues that arise.
• Review scheduled cleaning tasks, monitor contractual performance, including conducting regular site audits, ensuring compliance with health and safety regulations, and proactively identifying areas for improvement to optimize cleaning services.
• Identify potential issues with contracts and develop proactive solutions.
• Participate in negotiating contract renewals and amendments with the cleaning service company.
• Establish and maintain high cleaning standards aligned with contractual expectations.
• Build and maintain positive relationships with the cleaning service company through regular communication and feedback.
• Act as liaison between TJC Faculty/Staff and contracted cleaning services company, keeping everyone apprised of contract‑related matters.
• Maintain an open line of communication with Facilities and Construction department supervisors and the Director. Assist in coordinating work within multiple departmental offices.

Competencies

Collaboration/Teamwork, Communication (Oral and Written), Interpersonal Skills, Leadership, Multi‑tasking, Organizational Skills, Problem‑solving, Time Management, Adaptability, Confidentiality and Discretion in Handling Sensitive Departmental Information, and Professionalism in an Education Setting.

Supervisory Responsibilities

Individual Contributor

Work Environment:

Indoor office setting. Work is primarily conducted during normal business hours. Some work may be required on nights and weekends.

Physical Demands:

Sitting, walking, standing, bending, lifting up to 25lbs, and repetitive typing.

Travel Required:

Yes – 40% (TJC West, TJC North, and Jacksonville locations)

If travel is required, the candidate must have and maintain a current, valid Texas driver’s license and an acceptable driving record.

Required Education

High School Diploma or equivalent

Required Experience

Two years of experience in janitorial services or related positions.

One year of supervisory experience.

Additional Job‑Specific Requirements

• Must have a good understanding of Standard Operating Procedures (SOPs) and occupational safety and environmental regulations and laws.
• Must be familiar with MSDS/SDS procedures and practices, and be able to maintain all onsite SDS records.
• Must be proficient in Word and Excel and have the willingness and ability to learn new software programs (i.e., Banner and ServiceNow).
• Must be able to work with little supervision, interpret, and follow prescribed procedures.
• Experience in statistical evaluation of data and report writing skills.
• Ability to respond to routine inquiries and explain standard policies and procedures to others.

Expectations

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio‑economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.