Part-Time Academic Advising Support Associate

Tyler Junior College; Tyler (TX); On-site; USD 21,000 - 34,000; Part time

Job summary

Tyler Junior College is seeking an Academic Advising Support Specialist to provide front desk coverage and assist with student services. You will greet students, manage appointments, and support advisors and staff in a student-centered environment.

The role requires attention to confidentiality, familiarity with FERPA, and the ability to travel between TJC locations as needed. This is a part-time, 18-hour-per-week position.

Qualifications

• High school diploma or GED required.
• Experience advising in higher education preferred.
• Ability to multitask and prioritize daily requirements.
• Excellent interpersonal skills and commitment to student service.
• Familiarity with FERPA regulations and confidentiality.

Responsibilities

• Provide front desk coverage for the Academic Advising Center and support Check-In stations at events.
• Coordinate front desk scheduling and rotation with the Manager to ensure immediate service opportunities.
• Support advising appointment calendar with academic advisors and Assistant Director.
• Assist students with self-registration and basic questions not requiring an appointment.
• Greet and sign in students, handle documents, answer phones and emails, schedule appointments, and file records.

Skills

Customer service

Multitasking

Communication

Teamwork

Student service

Education

High school diploma or GED

Associate's degree preferred

Tools

Banner

Xtender

Job description

The Academic Advising Support Specialist provides administrative, operational, and customer service support for the Academic Advising Center. This position serves as a primary point of contact for students, faculty, and staff, providing professional, timely assistance. This incumbent helps maintain a welcoming and student-centered environment while ensuring compliance with institutional practices, FERPA regulations, and established departmental procedures.

This is a part-time position and can work up to 18 hours per week.

• Provide front desk coverage for the Academic Advising Center and support Check-In stations at events to ensure positive customer service.
• Coordinate the front desk area’s office scheduling and rotation to ensure immediate service opportunities for students seeking academic advising, in partnership with the Manager.
• Support the designated academic advising appointment calendar, engaging with academic advisors and assistant director to ensure optimal student advisor contact availability according to grouping and/or pathway, in partnership with the Manager.
• Support the academic advising department and students by assisting with self-registration and other basic questions that may not require an appointment with an academic advisor.
• Greet and sign in students, retrieving/accepting documents, answering phones and emails, scheduling appointments, scanning/indexing advising documents, and filing as needed.
• Maintain a customer-friendly, confidential, and professional environment and a welcoming attitude.
• Provide staff support to include preparation of documents supporting advisement, records maintenance, data input, tracking reports, and the use of Banner and Xtender.
• Scan and index student advisement records in a timely manner.
• Assist in the preparation and compilation of special reports, forms, and other documents as required.
• Provide professional, timely, and courteous assistance to internal and external stakeholders of TJC.
• Travel to other TJC locations as required for advising support duties.
• Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations.
• Meet or exceed annual performance expectations as designated by the Manager.

COMPETENCIES

Knowledge, Skills, and Abilities

• Experience advising in higher education or other related areas preferred.
• Understand and appreciate the community college mission.
• Ability and willingness to work both independently and as part of a team.
• Ability to utilize computer technology to access information, maintain records, and prepare reports as required.
• Ability to multitask and prioritize daily job requirements.
• Ability to listen to and determine students’ needs.
• Ability to work cooperatively as a team member.
• Ability to work effectively under pressure and meet deadlines.
• Excellent interpersonal skills and a commitment to providing outstanding student service.
• Commitment to continued professional growth.

SUPERVISORY RESPONSIBILITIES

Individual Contributor

Work Environment: Indoor office setting with some work may be required outside of normal business hours.

Physical Demands: Sitting, walking, standing, bending, and repetitive typing. Requires prolonged verbal communication (in person and via phone) and regular use of standard office equipment.

Travel Required: Yes–10% (TJC campuses and conferences)

If travel is required, the candidate must have and maintain a current, valid driver’s license and an acceptable driving record.

Required

• High school diploma or GED

Preferred

• Associate's degree preferred.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands. The position description is not inclusive of all responsibilities and expectations and may be amended with or without prior notice.