Student Accounts Receivable Specialist

Norfolk State University; United States; On-site; USD 34,000 - 42,000; Full time

Job summary

Norfolk State University seeks an accounts receivable specialist to ensure due diligence in collecting receivables and to respond to inquiries from students, parents, faculty, and staff with accuracy and professionalism.

Responsibilities include processing refunds, posting batches, resolving differences promptly, and providing friendly service at the service window, by phone and via email. A commitment to reliability and timeliness is essential.

Qualifications

• Ability to maintain consistent daily telephone coverage and timely follow-up.
• Reliable attendance and punctuality per university schedules.
• Demonstrated experience providing professional and courteous customer service in a fast-paced environment.

Responsibilities

• Review and process student accounts with credit balances for refunding.
• Post refunds, create and balance batches for AP processing; process Parent Plus refunds to ensure the appropriate person is refunded.
• Submit refund and cash advance requests with appropriate documentation to supervisor for approval daily.
• Ensure no more than 1 refund calculation error or late submission to supervisor per semester.
• Process miscellaneous student account charges, adjustments and Spartan card authorizations daily as received.
• Authorize and activate funds on student ID cards by calculating eligibility of aid funds in excess of charges.
• Perform comprehensive customer service functions relating to student account inquiries in person, via the telephone, and through electronic and other correspondence by in-depth verbal and administrative probing in a prompt, courteous and professional manner.
• Assist at New Student Orientation, Registration, Service window, and at other university activities.
• Return or appropriately forward calls and emails within 24 business hours of receipt (48 hours during peak periods) with a response, solution or next steps via phone or email as appropriate.

Job description

Norfolk State University seeks an accounts receivable specialist to ensure due diligence in collecting receivables and to respond to inquiries from students, parents, faculty, and staff with accuracy and professionalism.

Responsibilities include processing refunds, posting batches, resolving differences promptly, and providing friendly service at the service window, by phone and via email. A commitment to reliability and timeliness is essential.