Student Accounts & Billing Specialist

Northeastern University; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Vision/Dental insurance

Paid time off

Tuition assistance

Wellness & life benefits

Retirement plan

Commuting & transportation

Job summary

Northeastern University is seeking a Student Account Representative to serve as the primary contact for students, parents, faculty, and staff regarding Student Accounts. You will provide top-tier customer service in person, by phone, and electronically, explaining billing details and NU procedures.

The role involves counseling students and parents on policies, payment options, and resolving account conflicts with Financial Aid, Registrar, Housing, and academic departments.

Qualifications

• Customer service experience required.
• Strong communications, interpersonal, and organizational skills.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Explain student account credits/debits and NU billing procedures to students and parents.
• Assist with customer service to over 150,000 contacts.
• Provide customer service in accordance with regulations and policies for numerous federal/state rules.

Skills

Customer service

Communication skills

Microsoft Word

Microsoft Excel

Banner (Ellucian)

Education

High School Diploma

Associate's Degree preferred

Tools

Banner

Job description

Northeastern University is seeking a Student Account Representative to serve as the primary contact for students, parents, faculty, and staff regarding Student Accounts. You will provide top-tier customer service in person, by phone, and electronically, explaining billing details and NU procedures.

The role involves counseling students and parents on policies, payment options, and resolving account conflicts with Financial Aid, Registrar, Housing, and academic departments.