Accounts Receivable Specialist

Norfolk State University; United States; On-site; USD 34,000 - 42,000; Full time

Job summary

Norfolk State University seeks an accounts receivable specialist to ensure due diligence in collecting receivables and to respond to inquiries from students, parents, faculty, and staff with accuracy and professionalism.

Responsibilities include processing refunds, posting batches, resolving differences promptly, and providing friendly service at the service window, by phone and via email. A commitment to reliability and timeliness is essential.

Qualifications

• Ability to maintain consistent daily telephone coverage and timely follow-up.
• Reliable attendance and punctuality per university schedules.
• Demonstrated experience providing professional and courteous customer service in a fast-paced environment.

Responsibilities

• Review and process student accounts with credit balances for refunding.
• Post refunds, create and balance batches for AP processing; process Parent Plus refunds to ensure the appropriate person is refunded.
• Submit refund and cash advance requests with appropriate documentation to supervisor for approval daily.
• Ensure no more than 1 refund calculation error or late submission to supervisor per semester.
• Process miscellaneous student account charges, adjustments and Spartan card authorizations daily as received.
• Authorize and activate funds on student ID cards by calculating eligibility of aid funds in excess of charges.
• Perform comprehensive customer service functions relating to student account inquiries in person, via the telephone, and through electronic and other correspondence by in-depth verbal and administrative probing in a prompt, courteous and professional manner.
• Assist at New Student Orientation, Registration, Service window, and at other university activities.
• Return or appropriately forward calls and emails within 24 business hours of receipt (48 hours during peak periods) with a response, solution or next steps via phone or email as appropriate.

Job description

Ensure due diligence is followed in actively collecting the University’s receivables. Ensure that all un‑reconciled differences and adjustments are resolved promptly and accurately and in compliance with University and State guidelines and regulations. To provide exceptional customer service to students, parents, faculty, staff and others in a timely, accurate and professional manner by responding to inquiries related to students’ accounts.

Job Duties:

• Review and process student accounts with credit balances for refunding.
• Post refunds, create and balance batches for AP processing; process Parent Plus refunds to ensure the appropriate person is refunded.
• Submit refund and cash advance requests with appropriate documentation to supervisor for approval daily.
• Ensure no more than 1 refund calculation error or late submission to supervisor per semester.
• Process miscellaneous student account charges, adjustments and Spartan card authorizations daily as received.
• Authorize and activate funds on student ID cards by calculating eligibility of aid funds in excess of charges.
• Perform comprehensive customer service functions relating to student account inquiries in person, via the telephone, and through electronic and other correspondence by in-depth verbal and administrative probing in a prompt, courteous and professional manner.
• Assist at New Student Orientation, Registration, Service window, and at other university activities.
• Return or appropriately forward calls and emails within 24 business hours of receipt (48 hours during peak periods) with a response, solution or next steps via phone or email as appropriate.

Special activities may require weekend participation and/or extended working hours or reporting times outside of regular 8:00 a.m. to 5:00 p.m.

Salary:

$37,936.08

Minimum Qualifications:

• Ability to maintain consistent daily telephone coverage and communication by answering incoming, checking and responding to voicemail, and completing required calls to ensure timely and accurate accounts receivable follow‑up.
• Ability to maintain reliable attendance and punctuality in accordance with university policies and established work schedules.
• Demonstrated experience providing professional and courteous customer service in a fast-paced environment.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Inclusion and Diversity:

Equal Opportunity Employer Contact Pathways Discover Your Future at Norfolk State University

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse workforce.

Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success.

Contact Information

Name: Office of Human Resources

Phone: [phone]

Email: