Student Accounts Collections Specialist

Old Dominion University; Norfolk (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

Old Dominion University in Norfolk, VA seeks an Account Collection Specialist to manage past-due university accounts, coordinate with collection agencies, and finalize accounts with the Department of Taxation. The role requires knowledge of debt collection laws, GAAP, and strong Excel and communication skills.

You will act as a central point of contact for internal staff and Perkins loan assignments, supporting compliance and accurate financial reporting.

Qualifications

• Familiarity with the Fair Debt Collection Practices Act and collection laws.
• Knowledge of GAAP and accounts receivable processes.
• Excellent written and oral communication skills.
• Ability to perform complex mathematical computations.
• Proficiency with Excel and automated financial systems.

Responsibilities

• Manage past-due university accounts and coordinate with agencies.
• Finalize accounts with the Department of Taxation.
• Serve as central communication point for collection agencies and internal staff.
• Support Perkins loans handling.

Skills

Debt collection

Excel

Communication

FERPA compliance

GAAP

Interpersonal skills

Education

Bachelor’s Degree in Accounting, Finance, or Business Administration

Tools

Banner

Microsoft Office

Job description

Old Dominion University in Norfolk, VA seeks an Account Collection Specialist to manage past-due university accounts, coordinate with collection agencies, and finalize accounts with the Department of Taxation. The role requires knowledge of debt collection laws, GAAP, and strong Excel and communication skills.

You will act as a central point of contact for internal staff and Perkins loan assignments, supporting compliance and accurate financial reporting.