Accounts Receivable Specialist

Norfolk State University; Norfolk (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

Norfolk State University in Norfolk, VA seeks an Accounts Receivable Assistant to manage student accounts, process refunds on credit balances, post AP batches, and handle ParentPlus refunds with accuracy and courtesy.

Daily duties include submitting refund requests, posting charges and adjustments, answering inquiries by phone and email, and supporting campus activities while ensuring timely, compliant accounts receivable service.

Qualifications

• Experience in professional customer service in a fast-paced environment.
• Ability to resolve inquiries and reconcile accounts accurately.
• Strong attention to detail and compliance with university policies.

Responsibilities

• Review and process student accounts with credit balances for refunding.
• Submit refund and cash advance requests with documentation for supervisor approval.
• Process miscellaneous student account charges, adjustments and Spartan card authorizations.
• Authorize and activate funds on student ID cards by calculating eligibility of aid funds.
• Provide comprehensive customer service related to student account inquiries in person, by phone, and via email.
• Aids at New Student Orientation, Registration, Service window, and other university activities.
• Return or forward calls and emails within 24 business hours with a solution or next steps.
• Special activities may require weekend participation or extended hours.

Skills

Customer service

Telephone support

Attendance and punctuality

Job description

Ensure due diligence is followed in actively collecting theUniversity’s receivables. Ensure that all un-reconciled differencesand adjustments are resolved promptly and accurately and in compliance with University and State guidelines and regulations. Toprovide exceptional customer service to students, parents, faculty,staff and others in a timely, accurate and professional manner byresponding to inquiries related to students’ accounts.

Job Duties

• Review and process student accounts with credit balances for refunding. Tasks include posting refunds, creating and balancing batches for AP processing. This process includes processing ParentPlus refunds to ensure the appropriate person is refunded.
• Submit refund and cash advance requests with appropriate documentation to supervisor for approval daily. No more than 1 refund calculation error or late submission to supervisor per semester.
• Process miscellaneous student account charges, adjustments and Spartan card authorizations daily as received.
• Authorize and activate funds on student ID cards by calculating eligibility of aid funds in excess of charges.
• Performs comprehensive customer service functions relating to student account inquiries in person, via the telephone, and through electronic and other correspondence by in-depth verbal and administrative probing in a prompt, courteous and professional manner.
• Aids at New Student Orientation, Registration, Service window, and at other university activities.
• Returns or appropriately forwards calls and emails within 24 business hours of receipt (48 hours during peak periods) with a response, solution or next steps via phone or email as appropriate.
• Special activities may require weekend participation and/or extended working hours or reporting times outside of regular 8:00 a.m. to 5:00 p.m.

Minimum Qualifications

• Ability to maintain consistent daily telephone coverage and communication by answering incoming, checking and responding to voicemail, and completing required calls to ensure timely and accurate accounts receivable follow-up
• Ability to maintain reliable attendance and punctuality in accordance with university policies and established work schedules
• Demonstrated experience providing professional and courteous customer service in a fast-paced environment.

Salary: $37,936.08

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information

Name: Office of Human Resources

Phone: [phone]

Email: NO EMAILED DOCUMENTS ACCEPTED

Equal Opportunity Employer

Contact Pathways