Student Accounts Advisor - Cashier

Eastern University's College of Education; Northern (KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Eastern Universitye9s College of Education seeks a Student Accounts Advisor/Cashier to provide customer service and support for student accounts, cashiering, and payment processing. You will be the primary contact for students, families, faculty, and staff regarding billing inquiries, balances, payment options, refunds, and general account concerns.

Responsibilities include posting and reconciling payments, preparing deposits, supporting daily cashiering operations, and ensuring timely and

Qualifications

• High school diploma or equivalent; associate/bachelor preferred.
• 1–3 years of experience in customer service, cashiering, accounting support, higher education, or related field.
• Strong communication, interpersonal, organizational and problem-solving skills; proficiency with Microsoft Office.

Responsibilities

• Collect, post, and reconcile student payments from multiple methods.
• Prepare and reconcile daily bank deposits; balance cashiering transactions.
• Advise students and families on balances, deadlines, payment plans, refunds, and holds.
• Respond to inquiries via phone, email, text, and in-person interactions.
• Collaborate with Accounting Office to reconcile daily transactions and maintain records.

Skills

Customer service

Cashiering

Accounting support

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Ellucian Colleague

Job description

The Student Accounts Advisor/Cashier is responsible for providing customer service and administrative support related to student accounts, cashiering operations, and payment processing. This role serves as a primary point of contact for students, families, faculty, and staff regarding billing inquiries, account balances, payment options, refunds, and general account concerns. Responsibilities include accurately processing and reconciling payments, preparing deposits, supporting daily cashiering functions, and ensuring timely and accurate financial transactions.

• Collect, process, and accurately post student payments received through various payment methods.
• Prepare and reconcile daily bank deposits in accordance with University policies and procedures.
• Maintain accurate balancing and reconciliation of cashiering transactions and payment activity.
• Ensure proper handling, safeguarding, and documentation of funds and sensitive financial information.
• Process returned checks, payment reversals, adjustments, and assist with student refund inquiries.

• Advise students and families regarding account balances, billing activity, payment deadlines, payment plans, refunds, and registration holds.
• Respond to student inquiries through phone, email, text messaging, written correspondence, and in-person interactions.
• Provide accurate information regarding University billing policies, procedures, and payment options.
• Assist students with navigating online payment portals and self-service systems.
• Maintain professionalism, discretion, empathy, and excellent customer service in all interactions.

• Collaborate with the Accounting Office to reconcile daily transactions and general ledger activity.
• Assist with account audits, balancing procedures, discrepancy resolution, and departmental reporting.
• Maintain accurate records and documentation in compliance with institutional policies and audit standards.
• Support compliance with University policies, federal regulations, and internal controls related to student financial transactions.
• Participate in testing and troubleshooting of student account and payment processing systems as needed.

• Attend and assist with University open houses, orientations, registration events, and other campus activities as requested.
• Collaborate with Financial Aid, Admissions, Registrar, and other departments to support student success and retention.
• Assist with communications related to billing reminders, payment deadlines, registration readiness, and account resolution.
• Promote a welcoming, professional, and service-oriented environment that supports the mission and values of the University.

Professional Expectations

• Demonstrate integrity, professionalism, fairness, respect, and accountability in all interactions.
• Maintain confidentiality of student and financial information in compliance with FERPA and University policies.
• Exercise strong attention to detail and sound judgment in handling financial transactions.
• Perform additional duties as assigned in support of departmental and institutional operations.

The ideal candidate must possess a high school diploma or equivalent; an associate’s or bachelor’s degree is preferred. Candidates should have 1–3 years of experience in customer service, cashiering, accounting support, higher education, or a related field. Strong communication, interpersonal, organizational, and problem-solving skills are essential, along with proficiency in Microsoft Office Suite and the ability to learn institutional systems and processes.

Preferred qualifications include experience in higher education, student accounts, bursar operations, banking, or financial services, as well as familiarity with ERP systems such as Ellucian Colleague or similar student information systems. Experience with payment processing systems, reconciliation procedures, and financial transaction management. This position operates primarily in an office environment and requires extended periods of sitting, computer use, and frequent interaction with students, families, faculty, and staff. The role may require occasional lifting of deposit bags, files, or office materials up to 15–20 pounds. Occasional evening and weekend hours may be required during peak registration periods, special events, or other departmental needs.