Student Financial Services Office Assistant

Missouri Western State University Portal; Saint Joseph (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Missouri Western State University is seeking a Student Financial Services Office Assistant to support daily operations with frontline customer service for students, families, faculty, and staff. You will assist with financial aid applications, student accounts, document management, and general clerical tasks while upholding confidentiality and accuracy.

The role emphasizes data entry, payments, refunds, and office support.

Qualifications

• MoWest student enrolled part-time with minimum 2.0 GPA
• Enrolled at least part-time to qualify
• Strong customer service and communication skills required

Responsibilities

• Provide excellent customer service in person, over the phone, and via email
• Assist students and families with general Student Financial Services questions
• Assist with completing financial aid applications and forms
• Handle document management and scanning into student records
• Support front counter operations and daily office functions
• Assist with payment processing and cashiering tasks
• Maintain confidentiality of student information
• Perform clerical tasks and help with special projects

Skills

Excellent customer service

Strong verbal communication

Attention to detail

Organizational skills

Education

MoWest student

Degree seeking

Tools

Microsoft Office

Gmail

Job description

Please see Special Instructions for more details.

This position can hire a student who does or does not qualify for Federal Work Study eligibility. For more information on Federal Work Study eligibility, contact Student Financial Services. (Eder Hall 103; 816-271-4361; website )

Position Information

Position Title

Department

Appointment Term

Appointment Term Academic Year (August - May)

FLSA

FLSA Non-Exempt

Job Summary

The Student Financial Services Office Assistant provides exceptional customer service to students, families, faculty, and staff by supporting the daily operations of the Student Financial Services Office. This position assists with both financial aid and student accounts functions through frontline customer service, document management, administrative support, and special projects while maintaining confidentiality and accuracy.

The Student Financial Services Office Assistant is responsible for:

• Providing excellent customer service in person, over the phone, and through email
• Assisting students and families with general Student Financial Services questions and direct them to appropriate staff when necessary
• Assisting students with completing financial aid applications and forms
• Answering phones and respond to routine inquiries
• Scan, image, index, and electronically file documents into student records
• Verifying student information for accuracy while maintaining confidentiality
• Assisting with document processing and administrative projects
• Supporting front counter operations and daily office functions
• Assisting with payment processing and other cashiering support as assigned
• Assisting with distribution of student refunds, checks, or other office materials following established procedures
• Assisting with data entry, report preparation, and other clerical tasks
• Maintaining an organized workspace and assist with filing and records management
• Learning and following University, federal, and departmental policies and procedures
• Performing other duties as assigned

Required Qualifications

• MoWest Student
• Degree Seeking
• At least an overall 2.0 GPA
• Enrolled at least part-time

Preferred Qualifications

• Experience working in an office environment
• Basic knowledge of Microsoft Office (Word, Excel, Gmail)

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to maintain confidentiality of student information
• Strong attention to detail and organizational skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-motivated and able to work independently while collaborating effectively with others
• Willingness to learn new software systems and office procedures
• Dependable with strong attendance and punctuality
• Ability to work a consistent weekly schedule

Physical Demands

Physical Demands Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Demands

Location where duties are to be performed

Eder Hall 103

Federal Work Study Not Required

Hours of Work

20 hours per week
Schedule is variable based on class schedule
Please contact Student Financial Services with any questions about the schedule

This position can hire a student who does or does not qualify for Federal Work Study eligibility. For more information on Federal Work Study eligibility, contact Student Financial Services. (Eder Hall 103; 816-271-4361; website )

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Yes
• No
• Yes
• No
• * Do you have at least an overall 2.0 GPA?
  • Yes
  • No
• * Are you enrolled at least part-time?
  • Yes
  • No
• * Are you eligible for Federal Work Study?
  • Yes
  • No
• * What hours are you available to work - Mon - Friday

  (Open Ended Question)

Documents Needed To Apply

Required Documents

• Resume
• Course Schedule

Optional Documents

• Cover Letter
• Professional References (3-5 with contact information)