Student Accounts & Billing Specialist

Elon University; Elon (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Elon University is seeking a Student Account Specialist to handle student account inquiries via phone, email, and in person, and to facilitate payments made in person, online, by mail, or through financial aid. The role emphasizes delivering exceptional customer service across the Elon University community.

Primary duties include cashiering, balancing payments, processing charges, and assisting with enrollment events tied to payments and financial aid.

Qualifications

• Associate degree in Business or Finance with 1 year of relevant experience.
• Strong Excel skills and proficiency with Microsoft Office.
• Familiarity with Ellucian Colleague and Informer preferred.
• Ability to build professional relationships across University.

Responsibilities

• Cashiering and daily balancing of payments in person and by mail.
• Answering phone calls and departmental email; provide customer service to students, faculty and staff.
• Invoice and reconcile charges to student accounts; process petty cash reimbursements.
• Assist in enrollment processing based on payments and financial aid notices.

Skills

Microsoft Office

Excel

Customer service

Interpersonal skills

Education

Associate degree in Business or Finance

Tools

Ellucian Colleague

Informer

Job description

Elon University is seeking a Student Account Specialist to handle student account inquiries via phone, email, and in person, and to facilitate payments made in person, online, by mail, or through financial aid. The role emphasizes delivering exceptional customer service across the Elon University community.

Primary duties include cashiering, balancing payments, processing charges, and assisting with enrollment events tied to payments and financial aid.