Financial Aid Customer Success Specialist

Elon University; Elon (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Elon University in Elon, NC, seeks a dedicated Customer Service Representative for the Office of Financial Aid. Primary duties include monitoring the department email and fax accounts, answering phones, assisting students and parents in the front office, and maintaining the document imaging system.

Minimum qualifications include an associate degree and at least one year of administrative experience with data entry and MS Office.

Qualifications

• Associate degree or equivalent with 1 year of administrative support experience.
• Experience with data entry, document maintenance, and MS Office software.

Responsibilities

• Monitor and respond to FinAid email, FinFax transmissions, and FinAid Check Teams Group.
• Answer incoming telephone calls from students and parents.
• Assist students and parents in the office.
• Explain FAFSA filing, loan applications, adjustments to aid, and verification processes.

Skills

Strong communication skills

Education

Associate degree

Vocational certificate

Technical school credential

Tools

MS Office

Job description

Elon University in Elon, NC, seeks a dedicated Customer Service Representative for the Office of Financial Aid. Primary duties include monitoring the department email and fax accounts, answering phones, assisting students and parents in the front office, and maintaining the document imaging system.

Minimum qualifications include an associate degree and at least one year of administrative experience with data entry and MS Office.