Student Account Specialist

Elon University; Elon (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Elon University is seeking a Student Account Specialist to handle student account inquiries via phone, email, and in person, and to facilitate payments made in person, online, by mail, or through financial aid. The role emphasizes delivering exceptional customer service across the Elon University community.

Primary duties include cashiering, balancing payments, processing charges, and assisting with enrollment events tied to payments and financial aid.

Qualifications

• Associate degree in Business or Finance with 1 year of relevant experience.
• Strong Excel skills and proficiency with Microsoft Office.
• Familiarity with Ellucian Colleague and Informer preferred.
• Ability to build professional relationships across University.

Responsibilities

• Cashiering and daily balancing of payments in person and by mail.
• Answering phone calls and departmental email; provide customer service to students, faculty and staff.
• Invoice and reconcile charges to student accounts; process petty cash reimbursements.
• Assist in enrollment processing based on payments and financial aid notices.

Skills

Microsoft Office

Excel

Customer service

Interpersonal skills

Education

Associate degree in Business or Finance

Tools

Ellucian Colleague

Informer

Job description

Student Account Specialist

Location: Elon Campus

Title: Student Account Specialist

Position Type: Staff Full-Time

Days Per Week: Monday - Friday

Hours Per Week: 40

VP Area: Finance and Administration

Department: Business and Finance

Location: Elon Campus

Position Summary

This position is primarily responsible for handling student account inquiries by phone, email and in person. Facilitating payments as they are made in person, online, by mail or by financial aid is also a main job function. Delivering exceptional customer service to all of the Elon University community is essential.

Benefits of Working at Elon

As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for undergraduate courses
• Tuition remission for approved graduate-level courses after 12 months of employment.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

Associate degree, or vocational or technical school degree in Business or Finance with minimum 1 year of experience with the following relevant work experience: Experience with Microsoft Office products, strong Excel skills required.

• Knowledge of Ellucian Colleague and Informer software desired.
• Ability to establish and maintain professional and productive working relationships at all levels across the University.
• Ability to prioritize responsibilities in a fast paced environment.

Preferred Education and Experience

Associate degree, or vocational or technical school degree in Business or Finance

Knowledge, Skills, and Abilities

Strong skills in the areas of conflict resolution and problem solving techniques.

Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution.

Demonstrated commitment to diversity and success in working with diverse constituencies, both domestic and international, to support an inclusive campus environment.

Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs.

Job Duties

• Cashiering and daily balancing of payments made in person and by mail.
• Answering telephone calls, as well as departmental email and general customer service tasks related to serving students, faculty and staff.
• Invoice and reconcile departmental charges assessed to student accounts and Process petty cash reimbursements.
• Process students for enrollment based on payments and notice of financial aid and assist in all registration events.