Student Accounts & Billing Specialist

University of North Carolina Wilmington; Wilmington (NC); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

Tuition opportunities

Wellness programs

Health coverage

Learning & development

Job summary

University of North Carolina Wilmington is seeking a Student Accounts Representative to serve as the main contact for student financial accounts and to deliver exceptional customer service. You will analyze account activity, explain billing processes, and manage holds and adjustments per university policies.

The role involves processing transactions, maintaining accurate records, and coordinating with campus departments to resolve complex issues while ensuring compliance and confidentiality in a

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• Two+ years in student services, higher education, or related administrative environment.
• Experience interpreting policies and resolving student account issues.

Responsibilities

• Serve as primary point of contact for students, parents, faculty, and staff on student financial accounts.
• Process account transactions, maintain records, and administer holds in accordance with policies.
• Coordinate with campus departments to resolve complex account issues and ensure compliance.

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Education

Bachelor's degree in Business Administration / Public Administration / Higher Education Administration / Finance / Accounting / Communications

Tools

Banner Student

Banner Finance

TouchNet

Ocelot

SSRS

ERP/CRM systems

Job description

University of North Carolina Wilmington is seeking a Student Accounts Representative to serve as the main contact for student financial accounts and to deliver exceptional customer service. You will analyze account activity, explain billing processes, and manage holds and adjustments per university policies.

The role involves processing transactions, maintaining accurate records, and coordinating with campus departments to resolve complex issues while ensuring compliance and confidentiality in a