Student Accounts Advisor & Payments Specialist

Eastern University's College of Education

Northern (KY)

Hybrid

USD 35,000 - 48,000

Full time

14 days+

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Job summary

Eastern Universitye9s College of Education seeks a Student Accounts Advisor/Cashier to provide customer service and support for student accounts, cashiering, and payment processing. You will be the primary contact for students, families, faculty, and staff regarding billing inquiries, balances, payment options, refunds, and general account concerns.

Responsibilities include posting and reconciling payments, preparing deposits, supporting daily cashiering operations, and ensuring timely and

Qualifications

High school diploma or equivalent; associate/bachelor preferred.
1–3 years of experience in customer service, cashiering, accounting support, higher education, or related field.
Strong communication, interpersonal, organizational and problem-solving skills; proficiency with Microsoft Office.

Responsibilities

Collect, post, and reconcile student payments from multiple methods.
Prepare and reconcile daily bank deposits; balance cashiering transactions.
Advise students and families on balances, deadlines, payment plans, refunds, and holds.
Respond to inquiries via phone, email, text, and in-person interactions.
Collaborate with Accounting Office to reconcile daily transactions and maintain records.