Student Account Representative

Northampton Community College; Bethlehem (Northampton County); On-site; USD 21,000 - 28,000; Part time

Job summary

Northampton Community College is seeking a part-time Student Account Representative to work in the Bursar Office. This customer service role handles student accounts, reviews balances, answers questions about payment plans and refunds, and applies payments toward tuition charges.

Additional duties include posting other payments (parking tickets, club deposits, and miscellaneous deposits), processing mail, answering phones, filing, and replying to emails with students, staff, faculty, and

Qualifications

• Experience in customer service.
• Computer proficiency is required.
• Detail-oriented with strong accuracy.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Review student account balances and answer questions about payments and refunds.
• Apply payments to tuition charges and balance cash drawer at end of day.
• Post other payments (parking tickets, club deposits, miscellaneous deposits).
• Process mail, answer phones, file documents and reply to emails from students, staff, faculty and outside organizations.

Skills

Customer service

Computer proficiency

Detail-oriented

Multitasking

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Student Account Representative

Please note that this position will remain open until filled.

Summary: Northampton Community College is seeking a part-time StudentAccountRepresentativeto work in the Bursar Office. This is a customer service position that will deal primarily with handlingstudentaccounts which includes: reviewingaccountbalances to answerstudentquestions, answering questions related to payment plans and refunds, applying payments to tuition charges, and balancing the cash drawer at the end of the day. In addition to processing student payments, this position will post other types of payments such as parking tickets, club deposits, and other miscellaneous deposits. Other duties include processing mail, answering phones, filing, and replying to emails with student, staff, faculty, and outside organizations.

Requirements: This is a customer-facing position, requiring experience in customer service, and the following skills: computer proficiency, being detail-oriented, and having the ability to multitask.

Schedule: Approximately 25 hours per week/4 days per week