One-Stop Student Services Office Assistant

Northampton Community College; Bethlehem Township (PA); On-site; USD 17,000 - 25,000; Part time

Job summary

Northampton Community College is seeking a Part-Time Office Assistant for the One-Stop Student Services team to provide front-line support to students, staff and visitors, handling inquiries on admissions, registration, financial aid, billing, and advising.

Under supervision, you will manage front desk tasks, assist with form processing, data entry, and document scanning, while maintaining logs and ensuring friendly, professional service.

Qualifications

• High school diploma required; associate degree preferred.
• Proficient in Microsoft Office Suite; familiarity with student information systems is a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to prioritize, multi-task, and work independently.
• High level of professionalism and confidentiality.
• Ability to understand and follow college policies and procedures.
• Strong teamwork and customer service orientation.
• Bilingual preferred

Responsibilities

• Provide in-person and phone-based assistance to students regarding general inquiries related to admissions, registration, financial aid, billing, military and advising services.
• Access student records to respond accurately to inquiries and facilitate service resolutions.
• Direct students to appropriate departments and resources as needed.
• Respond to incoming calls, emails, and service requests in a professional and timely manner.
• Assist with front desk operations including student check-in, form processing, and document collection.
• Support digital filing and document scanning procedures.
• Operate general office equipment such as copiers, scanners, and multi-line phone systems.
• Maintain accurate logs of student interactions and outcomes.
• Perform other clerical and administrative tasks as assigned.

Skills

Microsoft Office

Data entry

Interpersonal skills

Written communication

Organizational skills

Professionalism

Confidentiality

Policy understanding

Teamwork

Bilingual preferred

Education

High school diploma

Associate degree preferred

Tools

Student information systems

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

This posting will close on: 10/15/2026

No further applications will be accepted on or after this date

Part-Time Office Assistant, One-Stop Student Services

Position Summary

The part-time Office Assistant will support the One-Stop Student Services team by providing front-line assistance to students, staff, and visitors. Under the general supervision of the immediate supervisor(s), this role will help ensure timely, accurate, and friendly support related to enrollment services, as well as manage administrative tasks that support overall office operations.

Key Responsibilities

• Provide in-person and phone-based assistance to students regarding general inquiries related to admissions, registration, financial aid, billing, military and advising services.
• Access student records to respond accurately to inquiries and facilitate service resolutions.
• Direct students to appropriate departments and resources as needed.
• Respond to incoming calls, emails, and service requests in a professional and timely manner.
• Assist with front desk operations including student check-in, form processing, and document collection.
• Support digital filing and document scanning procedures.
• Operate general office equipment such as copiers, scanners, and multi-line phone systems.
• Maintain accurate logs of student interactions and outcomes.
• Perform other clerical and administrative tasks as assigned.

Organizational Relationships

Reports to the designated supervisor within the One-Stop Student Services team. Collaborates with departments across Enrollment Services, admissions, registration, financial aid, billing, and advising services.

Performance Standards

Performance is considered satisfactory when responsibilities are completed accurately, efficiently, and in alignment with service standards, contributing to a smooth and supportive student experience.

Qualifications

Education

High school diploma required; associate degree preferred.

Skills, Knowledge, and Abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook); familiarity with student information systems is a plus.
• Accurate keyboarding and data entry skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to prioritize, multi-task, and work independently.
• High level of professionalism and confidentiality.
• Ability to understand and follow college policies and procedures.
• Strong teamwork and customer service orientation.
• Bilingual preferred

Experience

• Minimum of one year of relevant experience in a student services, customer service, or administrative support role.
• Experience working in a college or office setting preferred.

Schedule

Monday + Friday 8 - 4 pm. Tuesday - Thursday 8 am -12 pm