Student Account Representative

Northampton Community College; Bethlehem Township (PA); On-site; USD 21,000 - 26,000; Part time

Job summary

Northampton Community College is seeking a part-time Student Account Representative to work in the Bursar Office. The role focuses on customer service with student accounts, including reviewing balances, explaining payment plans and refunds, and balancing the cash drawer at day’s end.

Responsibilities include posting payments, handling parking tickets and deposits, processing mail, answering phones, filing, and replying to emails from students, staff, faculty, and external organizations.

Qualifications

• Experience in a customer-facing role is required.
• Must be detail-oriented and able to multitask.
• Proficient with computers and basic office software.

Responsibilities

• Review account balances and answer student questions.
• Explain payment plans and refunds to students.
• Apply payments to tuition charges and balance cash drawer daily.
• Post payments such as parking tickets and other deposits.
• Process mail, answer phones, file, and respond to emails from students, staff and external organizations.

Skills

Customer service

Detail-oriented

Multitasking

Computer proficiency

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Student Account Representative

Please note that this position will remain open until filled.

Summary: Northampton Community College is seeking a part-time Student Account Representative to work in the Bursar Office. This is a customer service position that will deal primarily with handling student accounts which includes: reviewing account balances to answer student questions, answering questions related to payment plans and refunds, applying payments to tuition charges, and balancing the cash drawer at the end of the day. In addition to processing student payments, this position will post other types of payments such as parking tickets, club deposits, and other miscellaneous deposits. Other duties include processing mail, answering phones, filing, and replying to emails with student, staff, faculty, and outside organizations.

Requirements: This is a customer-facing position, requiring experience in customer service, and the following skills: computer proficiency, being detail-oriented, and having the ability to multitask.

Schedule: Approximately 25 hours per week/4 days per week