One-Stop Student Services Office Assistant

Northampton Community College; Town of Bethlehem (NY); On-site; USD 17,000 - 25,000; Part time

Job summary

Northampton Community College seeks a part-time One-Stop Student Services Office Assistant to support the One-Stop Student Services team with front-line assistance to students, staff, and visitors. Under supervision, you will help ensure timely, accurate, and friendly support related to enrollment services and manage admin tasks that support office operations.

The role involves handling inquiries about admissions, registration, financial aid, billing, and advising, with duties including form

Qualifications

• High school diploma required; associate degree preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Accurate keyboarding and data entry skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with ability to prioritize, multi-task, and work independently.
• High level of professionalism and confidentiality.
• Ability to understand and follow college policies and procedures.
• Strong teamwork and customer service orientation.
• Bilingual preferred.

Responsibilities

• Provide in-person and phone-based assistance to students regarding admissions, registration, financial aid, billing, military and advising services.
• Access student records to respond accurately to inquiries and facilitate service resolutions.
• Direct students to appropriate departments and resources as needed.
• Respond to incoming calls, emails, and service requests in a professional and timely manner.
• Assist with front desk operations including student check-in, form processing, and document collection.
• Support digital filing and document scanning procedures.
• Operate general office equipment such as copiers, scanners, and multi-line phone systems.
• Maintain accurate logs of student interactions and outcomes.
• Perform other clerical and administrative tasks as assigned.

Skills

MS Office Suite

Keyboarding/Data entry

Interpersonal communication

Organization

Confidentiality

Policy adherence

Teamwork

Bilingual preferred

Student interaction

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

One-Stop Student Services Office Assistant

This posting will close on: 10/15/2026

No further applications will be accepted on or after this date.

Position Summary

The part-time Office Assistant will support the One-Stop Student Services team by providing front-line assistance to students, staff, and visitors. Under the general supervision of the immediate supervisor(s), this role will help ensure timely, accurate, and friendly support related to enrollment services, as well as manage administrative tasks that support overall office operations.

Key Responsibilities

• Provide in-person and phone-based assistance to students regarding general inquiries related to admissions, registration, financial aid, billing, military and advising services.
• Access student records to respond accurately to inquiries and facilitate service resolutions.
• Direct students to appropriate departments and resources as needed.
• Respond to incoming calls, emails, and service requests in a professional and timely manner.
• Assist with front desk operations including student check-in, form processing, and document collection.
• Support digital filing and document scanning procedures.
• Operate general office equipment such as copiers, scanners, and multi-line phone systems.
• Maintain accurate logs of student interactions and outcomes.
• Perform other clerical and administrative tasks as assigned.

Organizational Relationships

Reports to the designated supervisor within the One-Stop Student Services team. Collaborates with departments across Enrollment Services, admissions, registration, financial aid, billing, and advising services.

Performance Standards

Performance is considered satisfactory when responsibilities are completed accurately, efficiently, and in alignment with service standards, contributing to a smooth and supportive student experience.

Qualifications

Education: High school diploma required; associate degree preferred.

Skills, Knowledge, and Abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook); familiarity with student information systems is a plus.
• Accurate keyboarding and data entry skills.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to prioritize, multi-task, and work independently.
• High level of professionalism and confidentiality.
• Ability to understand and follow college policies and procedures.
• Strong teamwork and customer service orientation.
• Bilingual preferred

Experience

• Minimum of one year of relevant experience in a student services, customer service, or administrative support role.
• Experience working in a college or office setting preferred.

Schedule

Monday + Friday 8 - 4 pm. Tuesday - Thursday 8 am -12 pm

Title IX

Please visit www.northampton.edu/titleix for information on the College's Title IX Policy, Title IX Coordinator and Deputies, contact information and resources.

Availability of Annual Security and Fire Safety Report

The Annual Security and Fire Safety Report is currently available online. The report contains information regarding campus safety and security including topics such as : campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-Campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

A paper copy will be provided upon request. If you would like to receive a paper copy of the Annual Security and Fire Safety Report, stop by the NCC Public Safety Office at 3835 Green Pond Road, Bethlehem, PA 18020 or request that a copy be mailed to you by calling 610.861.5588 or emailing [e-mail].