Streaming Support Specialist — Remote & Perks

Sutherland Global; Atlanta (GA); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly wage

Paid training

Benefits including 401k

Paid time off

Career growth

Wellness program

Job summary

Sutherland Global is seeking enthusiastic, customer-oriented professionals to support streaming customers from a home-based setting. You will engage with callers, troubleshoot streaming on phones and TVs, and provide an exceptional guest experience.

We provide equipment, paid training, and a comprehensive benefits package including 401k and paid time off, with opportunities for advancement from frontline roles. Strong communication and problem-solving are essential.

Qualifications

• Experience in a customer service or contact center environment with a passion for guest experience.
• Experience with streaming and basic troubleshooting on devices (phones, smart TVs, etc.).
• Basic PC keyboarding skills and familiarity with Microsoft Office.

Responsibilities

• Support customers of a major streaming service from home.
• Troubleshoot streaming issues and provide explanations to users.
• Document interactions and resolve inquiries while maintaining high satisfaction.

Skills

Customer service

Streaming troubleshooting

Multi-tasking

CRM experience

Problem solving

Tools

Microsoft Office (Outlook, Word, Excel)

CRM software

Job description

Sutherland Global is seeking enthusiastic, customer-oriented professionals to support streaming customers from a home-based setting. You will engage with callers, troubleshoot streaming on phones and TVs, and provide an exceptional guest experience.

We provide equipment, paid training, and a comprehensive benefits package including 401k and paid time off, with opportunities for advancement from frontline roles. Strong communication and problem-solving are essential.