Streaming Support Specialist — Hybrid, Equity + PTO

PlayOn! Sports; Chamblee (GA); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare insurance

Dental & Vision coverage

401K plan with company match

Stock options

Hybrid/flexible work environment

Open PTO

Job summary

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is highly operational and customer focused, working in a queue-based environment and documenting steps in the CRM.

Ideal candidates have 1–3 years of customer support experience, a strong service mindset, and excellent written communication. You’ll manage multiple cases, collaborate with internal teams, and contribute to ongoing improvements in stream quality.

Qualifications

• 1–3 years of experience in customer support, help desk, call center, or operations support roles (preferred but not required).
• Strong customer service mindset with a passion for helping others solve problems.
• Comfortable using computers and learning new systems such as CRM or case management tools.
• Excellent written communication skills and the ability to explain solutions clearly to customers.
• Strong attention to detail when documenting cases and customer interactions.
• Ability to stay organized and manage multiple cases in a queue-based environment.

Responsibilities

• Provide case-based support to schools and fans using our streaming platform.
• Receive cases through a round-robin system and proactively monitor queues to take additional cases as needed.
• Communicate clearly and professionally with customers to understand issues and guide them toward resolution.
• Document troubleshooting steps, outcomes, and relevant details within the CRM system.
• Flex between supporting schools, fans, and proactive quality initiatives depending on case volume and operational needs.
• Identify patterns or recurring issues and elevate when necessary to improve overall platform quality.
• Maintain productivity and responsiveness in a queue-based support environment.
• Follow established processes, support standards, and documentation requirements.
• Collaborate with internal teams when additional assistance or escalation is needed to resolve customer issues.
• Contribute to initiatives aimed at improving stream quality and overall customer experience.

Skills

Customer support

CRM proficiency

Multitasking

Written communication

Tools

CRM system

Job description

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is highly operational and customer focused, working in a queue-based environment and documenting steps in the CRM.

Ideal candidates have 1–3 years of customer support experience, a strong service mindset, and excellent written communication. You’ll manage multiple cases, collaborate with internal teams, and contribute to ongoing improvements in stream quality.